Product of Mother Nature. Each stem, bunch, and processing batch is unique and will vary in all characteristics (shape, size, color, scent, weight, volume, natural and seasonal and processing blemishes, etc.), and will vary from each other. Due to textural nature of product and processing method, coloring may have bi-or-multi-colored appearance that is not captured in images.

• Affected by high humidity, direct sunlight, and water.

• Handle with care. Shedding and breakage is natural, will occur, and should be expected with this product type.

SHIPPING BY PRODUCT CATEGORY

Accessories / Pillows / Textiles - Most items in these categories are carried at our local warehouse and will ship 1-3 days after your order is placed. Product specific shipping time will be shown on each individual product page

Art - All artwork is made to order and typically ships within 12-14 weeks from order date. Please allow 7-10 business days from shipment date to delivery. All artwork sales are final. 

Rugs - Rugs typically ship within 2-3 weeks of order date. Please allow 7-10 business days between from shipment date to delivery.

Furniture - In-stock furniture typically ships within 3-5 weeks of order date. Some furniture pieces are custom and will take 10-12 weeks from order date to be delivered. Please allow 7-10 business days from shipment date to delivery. Product specific shipping dates will be listed on each product page. 

Lighting - Lighting typically ships within 1-5 weeks of order date. Please allow 1 week from shipment date to delivery. Product specific shipping dates will be listed on each product page.

Large/Oversized Items - All furniture items and other larger items will be shipped through a 3rd party carrier. These items will incur an additional handling fee that will be automatically added to your cart during the checkout process. This handling fee covers the oversized shipment and allows for your shipment to be delivered inside the main entrance of your home, porch, garage, or driveway. The 3rd party carrier will contact you and schedule a 4 hour window when they can deliver your order. A signature will be required.

Oversized/Fragile Deliveries - Fully inspect your furniture at the time of delivery and note any damage or defect on the paperwork before you sign. Damage to the merchandise while in transit is rare but does occasionally happen. Contact Us with any concerns within 48 hours so that we may file a claim on your behalf.

Additionally, you are responsible for making sure The Black Brick Co. has the correct ship-to address for delivery. A change of address after a delivery is enroute will result in a Freight Reconsignment Fee.

Damaged Product - Damage to products can occasionally occur in transit. We are happy to replace any damaged products at no cost. It is required that you contact us here no later than 48 hours after you receive you order to process a damage claim. Please inspect your order immediately upon receipt and let us know if there are any issues. We will send you a return label so please don’t discard the packaging your item came in. If the item that is damaged is not eligible for a replacement you will receive store credit for the total order value of your item.

Order Cancellation - Orders for stocked items cannot be cancelled once they’re made. If you contact us quickly after your order is made we can try to cancel it but cannot promise that the order will be canceled. Once your order is placed, information is automatically sent to our fulfillment centers and cannot be adjusted or is costly to manually adjust. In most cases this benefits you by getting your order as quickly as possible. 

Returns - We are very confident in our products and are more than happy to let you return most of our items within 30 days from the date you received your order. You will be responsible for return shipping and you will need to return the item in its original packaging. Your refund amount will be the total order value less shipping and handling charges. Shipping and handling is nonrefundable. Please contact us here to start the return process. Some items have additional rules related to our general 30 day return window policy.

1. Lighting - Lighting returns incur an additional 15% restocking fee. The lighting needs to have been unused and uninstalled
2. Furniture - All furniture sales are final. If you have an issue with a damaged item please contact us promptly for a replacement.  
3. Artwork - All artwork is made to order. All sales are final. 
4. Rugs - Rug returns incur an additional 15% restocking fee. Rugs must be unused and in original packaging. Rug swatches are final sale and may not be returned.

Price Adjustments - We will honor price adjustments up to 1 week after an order is placed.